About
The knowledge a broker charges for, on your own desk.
A charter broker knows which operators fly which aircraft, what they quoted last time and how to write to them. That knowledge is what the margin pays for. Charter Desk was built so a forwarder can hold it in-house and run charters direct.
What the desk will not do
Send to an operator without your approval, unless you allow it.
Every draft waits for you by default. You choose, action by action, what it may send on its own.
Book, close, invoice or set the customer's price.
A person decides each of those, whatever the settings.
State a price the record does not support.
A price comes from a quote or a previous rate on the routing, or the desk does not give one.
Deal with a listed operator.
An operator on a US sanctions or denial list, or banned by the EU air safety list where the charter flies, is refused at the send and at the booking unless a person records a licence for that charter.
Pretend to be a person.
Every message says it was sent by Charter Desk, an AI assistant, for a named person at your company, so the operator knows who wrote it and who answers for it.
Act quietly.
Everything it does is in the thread and the audit trail, with the person it acted for.
What it may do on its own.
Each action carries its own rule, in the code rather than in a prompt, so no instruction can move it. You set the middle two; the last has nothing to set.
| What the desk does | On its own? |
|---|---|
| Reads the record and drafts | Always. Nothing it reads or drafts leaves your company. |
| Updates your own records | Yes, by default. You can make it ask first instead. |
| Sends anything outside your company | Only if you allow it. By default every send waits for your approval. |
| Books, closes, invoices or sets the customer's price | Never. A person decides, whatever the settings. |
What the desk is.
The agent
An AI agent built on Claude. It works a charter's record through a fixed set of actions: scanning the market, drafting outreach, reading quotes, recording the flight and writing the papers.
The thread
Every charter is a thread and the thread is the record. When nobody is in it the desk keeps working: it reads operator replies, drafts a chase when an operator goes quiet and asks you about a flight nobody has reported.
The record
Every quote, booking and flight event points back to the message it came from and the person behind it, so any figure can be walked back to where it was said.
For forwarders anywhere a charter flies.
Charter Desk works in any market: the operators, aircraft and routings it knows are not tied to one region. We are onboarding a small number of forwarders now, working their live enquiries alongside them before the desk runs on its own.
Write to desk@charterdesk.ai or book a demo.
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